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Delete your DateShip account
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Deletion removes your entire DateShip account and everything it created from the active service at once.
The easiest way: in the app
Profile → Delete Account → confirm.
Deletion happens immediately and cannot be undone.
Without the app: email us
If you have uninstalled the app or cannot sign in, email [email protected] from the email address registered to your account, with the subject “Delete my account”.
We delete your account within 7 days and reply to the same email. If you write from a different address, we first ask you to confirm ownership by replying from your account email or signing in to the app.
Never send your password or sign-in codes.
What is deleted
- Your account and all sign-in methods: Apple, Google, email and password.
- Your name, account city and language.
- Your pair: deleting either account ends the pair. Your partner keeps their own account, sees an empty pair screen and can create a new pair.
- All of the pair’s dates, secret missions, answers, album photos and captions, and experience points.
- Date-search history and everything found for this pair.
- Your push-notification registrations.
None of the shared data remains available to your partner either.
What may remain and for how long
- Backups: deleted data may remain in backups for up to 30 days. Backups are kept only for recovery after a failure, not for everyday use.
- Analytics (Amplitude, EU): records use a pseudonymous identifier, without your name or email. We request their deletion separately from the provider. The provider’s retention rules apply; the current one-year reporting window does not guarantee physical deletion after one year.
- Support emails: your correspondence with [email protected] stays in our mailbox.
- Security access logs containing IP addresses are kept for no more than 14 days.