Privacy Policy

Who we are

DateShip is operated by RM RF Labs F.Z.E, Office C1, 1F, SF7931, Ajman Free Zone, Ajman, United Arab Emirates. Contact: [email protected].

Information we collect and why

You provide your email, display name, optional gender, sign-in information, photos and memory captions. We also process your pair connection, date progress, feature-use events, pseudonymous analytics identifiers, IP addresses and technical identifiers needed for sign-in and notifications.

We use this information to operate your account, connect your pair, provide dates and a shared album, send account-related emails and partner notifications, protect the service and improve its features. Account emails are not marketing messages. We do not use advertising or cross-app tracking.

Who receives information

Your date photos are stored by us and are visible in the app only to the two members of your pair. Shared captions and pair progress are also available to your partner, not through public profiles. Optional gender is not shown to your partner. Authorized service personnel may access information where needed to operate, secure or support DateShip.

We use hosting, email-delivery, notification, sign-in and analytics providers. They receive information needed for their service. We require providers processing data on our behalf to protect it in accordance with this policy and applicable law. Information may also be disclosed when required by law. See service provider categories.

Permissions and analytics

With your permission, the camera and photo library let you take, select or save date photos and scan pairing codes. Notifications tell you about your partner’s activity. You can manage these permissions in your device settings. Sign-in and interface preferences are stored on your device.

Product analytics uses feature-use events and a pseudonymous identifier to improve DateShip. We do not include names, email addresses, gender, photos, captions or shared album content in these events, and do not record sessions. The app may ask for one-time access to device location only to suggest a city in the search form. Coordinates stay on your phone and are never sent to us or to third parties; only the city name is sent.

Storage and international transfers

Our main application data is stored in Germany and product analytics in the EU. Email and other service providers may process information internationally, including in the United States. Where required, transfers must be covered by an applicable adequacy decision or appropriate safeguards, such as Standard Contractual Clauses. Contact us for details or a copy of applicable safeguards.

Account and pair data is kept until you delete your account or end the pair, except for search requests, which follow the shorter period described below; inactivity alone does not trigger deletion. IP access logs used to prevent abuse are kept for no more than 14 days. Other local operational logs typically rotate within one to two weeks and do not contain names, emails, credentials or content.

Analytics is retained under the analytics provider’s applicable retention rules and is included in account-deletion requests. The current one-year reporting window does not guarantee physical deletion after one year.

Deleting your account and shared data

Open Profile → Delete Account and confirm. This removes your account and ends your pair. Leaving a pair or deleting either account permanently removes the shared album, photos, memories and pair progress for both partners; it does not delete the other partner’s account. Data is removed from the active service immediately. Deleted data may remain in backups for up to 30 days. Backups are kept only for recovery after a failure, not for everyday use. Analytics deletion is requested separately from the provider.

Without access to the app, request account deletion at [email protected]. Include your account email; we may verify ownership before processing the request. You do not need to reinstall the app. Never send passwords or sign-in codes.

For step-by-step instructions, see Delete your DateShip account.

City and date recommendations

You choose the search city yourself or use a suggestion based on device location. Coordinates stay on your phone; only the city name is sent. The search request, including the city, is deleted when the result expires, within 30 days. Of the information received from place directories, only a place identifier may be kept longer.

Your account city is stored separately to prepare date ideas. You can change or clear it in settings; it is deleted with your account. It is not shown to others and does not filter results.

To suggest places for a date, we share the city, activity type, budget and currency, and your search note with third-party AI services. We do not add account identifiers, names, emails, photos, date history or secret missions. Your search note is the only free-form user content shared for this purpose; do not include personal or sensitive information in it. Place information services receive only the place name and city.

The 30-day limit applies to our storage of search requests. Service providers have their own retention rules; you can request information about their data handling at [email protected]. Other app features remain available without this search. Exchange-rate requests do not include information about you.

Your rights and choices

Where applicable data-protection law requires a legal basis, we process information to provide the service, protect it under our legitimate interests, and with consent where required for optional processing. You may request access, correction, deletion, a copy of your data, restriction of processing, or object to processing where these rights apply. You may withdraw consent without affecting earlier lawful processing. Contact [email protected] for these requests; device permissions can also be revoked in settings. You may complain to your local data-protection authority.

DateShip is intended for people aged 16 and over. We will update this policy when our practices change and provide additional notice or request consent when required.